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Shipping and Returns

 

 

 

Shipping 

 

 

FREE shipping & handling for orders of $50.00 or more (before tax).

$6.00 shipping & handling for orders under $50.00

Free shipping offer applies only to orders being shipped to USA destinations.

Shipping to more than one location will cost $6.00 for each additional address.

It is very important that you provide the correct shipping address.  If you provide an incorrect shipping address and your order must be re-shipped, you will be responsible for additional shipping charges.

All regular orders ship via United States Postal Service (USPS).  Please allow 3-7 days for typical delivery to most areas.  Tracking numbers will be provided via e-mail from USPS when order is shipped.

Herbal Scent Creation's studio is not open to walk in traffic, but you are welcome to make a will call appointment @ 419-946-1792 to arrange for pick up of your order.

 

 

Returns

 

Due to the nature of our all natural products, we cannot accept returns or make exchanges.  Once our products leave our facility we are unable to control the level of purity or sanitation.  These items are not able to be restocked once they leave the facility.  Please make sure you check your order thoroughly before submitting it.  We cannot be held responsible if you don't like the color, scent, texture, etc. of the products once you receive them.

 

If, however, you have a reasonable quality issue, please contact us.  We want you to be happy with our products.  Every effort will be made to correct the issue, including replacing the product.

 

If you receive your package and it is damaged, please refuse delivery and contact us within 48 hours to make a claim.  If you receive your order and the products are damaged inside the package, please notify us within 48 hours to make a claim.  Please keep all packing materials and products intact and in the box.  You may need these items to remain in the same condition you received them in order to prove damage to the shipping company.

 

 

 

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